Travel alerts

Disrupt Reimbursement Consideration

If your journey has been disrupted for a controllable reason, e.g. engineering, or crew shortages, and your new itinerary requires you to stay overnight in a place you do not reside, our airport team will be working hard to secure accommodation for you.

Over peak travel periods, availability is extremely limited and you may be required to source your own accommodation.

As a guideline, we recommend $250.00 per room and $90.00 per person, per night for meals. This is a recommended amount only, and all expenses must be reasonable and supported by itemised tax invoice receipts. Please retain all itemised tax invoice receipts, as they are required for reimbursement consideration.

To submit your reimbursement request, please visit here to do so. Alternatively, you can visit here for details on how to submit your claim through our messaging channels. 

Update of services to and from New Caledonia

Due to the challenges with aircraft and engine availability, coupled with ongoing uncertainty in New Caledonia, we have made the difficult decision to extend the pause of our direct services between Auckland and Nouméa until 25 October 2025.

If your flight to or from Noumea was booked directly through us, your booking will be placed into credit within the next 24 hours. This will allow you 12 months to book your next journey and another 12 months to travel. To check your credit details you can find out more on our website https://www.airnewzealand.co.nz/credit-and-refund-information

If your flight was booked through a travel agent, please contact them directly to discuss what options are available to you.

You may be eligible for a full refund

👉 We understand that a credit may not suit your needs, If you have booked a refundable fare, you can request a full refund of your flight through Manage Booking.

👉 Alternatively to request a full refund, please complete a refund request form.

Claiming expenses

👉 Any expenses you may have incurred as a result of this flight cancellation should be discussed with your travel insurance provider.

More information

👉 Information about your rights around flight disruptions can be found on our website here.

Thank you for your continued support

We apologise for the inconvenience this may have caused and appreciate your patience and understanding during this time.